Due to significant cost increases with shipping providers, our flat rate shipping cost has increased.
You can order firearms from the website at any time and during the next business day we will update the status. If it is an in-stock Item just add to cart and checkout. If it is a Custom Order, add your options to cart then you have the option to checkout and select “pay deposit over phone” on the checkout screen.
To place a firearm order by phone please contact us at (361)443-3605 Monday-Friday 12p – 6pm PST. Or email defionsarms@gmail.com. Or use the contact form on the contact page.
If line is busy, you will have the option to leave a message. PLEASE leave a message, it will automatically be sent to our computer and cell phones, at which time someone will contact you usually within 30 minutes.
Deposits & Payments
We will take as little as $1,000 US down on a custom firearm build. Deposits are 50% of total cost. We use this money to secure your frame, barrel and slide so there are no delays in manufacturing your new firearm.
We accept CASH and Credit Cards from American Express, MasterCard, Visa and Discover.
Payments by credit card are processed through Electronic Transfer, Inc an exclusive gun friendly entity which is A+ with the BBB as well as serving the industry since 1989.
Changes
All changes to your order MUST be on the Work Order. Please DO NOT think an Email of changes will be sufficient. You must contact us and receive an updated Work Order to be valid. All work is processed off the Work Order and if it is not on it, it won’t be performed.
Lead Times
Current times are running around 12 weeks at the moment. In stock firearms will ship the next business day after purchase AND receipt of valid FFL information. Depending on what options are selected, it could be a lot faster as well on the custom orders. Just depends on if its something we need to order out or if we have it in stock. We will discuss this with you at time of order.
What to Expect
Once your order is placed it will be queued up on the 8th day (After the 7 day right to withdraw period) and placed in line for manufacturing.
We ask for your consideration and patience during the build time, we are just as excited as you are. Rest assured WE WILL CONTACT YOU once we mock assemble and test fire your firearm, usually just before sending out for whatever finish you have chosen. From there we will have an estimated date for shipping your new firearm.
Agreement of Sale (WE DO NOT SHIP FIREARMS TO CA or COOK COUNTY, IL)
I the undersigned understand and agree the following statements.
1) Défions Arms LLC will not ship any item which may be considered illegal to possess in your state! You will comply with all State, Federal and Local laws for your state. You will
need a permit when required and a valid driver’s license to purchase a firearm. You must be 21 years of age to purchase a handgun and 18 years of age for long guns.
2) “Pre Ban” style rifles cannot be sold to the following states: California, Hawaii, Maryland, Massachusetts, New Jersey, and New York.
3) All firearms must be shipped to an FFL holder in your state. In most cases, when you receive your firearm a NICS back-ground check will be performed.
4) We can only ship to another FFL holder when purchasing your new firearm online. Défions Arms LLC highly suggests finding a transfer agent before you purchase a firearm.
5) While knowledge of, and compliance with, state and local laws is primarily the responsibility of the buyer, Défions Arms LLC will not sell magazines with a capacity greater than prescribed limits to civilian customers in those jurisdictions where a state or local ordinances prohibits a sale and/or possession of these items. DO NOT purchase if your state does not allow.
6) We will NOT ship magazines exceeding lawful limits to civilian customers in California (10 round limit), Hawaii (10 round limit), Massachusetts (10 round limit), New York (10 round limit), New Jersey (15 round limit), Maryland (20 round limit), Washington DC (12 round limit) and Ohio (31 round limit), Washington State (10 Round Limit). Law enforcement and government orders from these jurisdictions are subject to specific documentation requirements, and limited to official purchases only.
7) Product pictures are provided as a convenience to our customers. Because of manufacture differences, pictures may not accurately depict the NEW product you receive. They are meant to assist in making a decision to buy a product. Quite often, items shown in the picture will not be included with the product listed in the description. IE: Scopes, Sights, Lasers, Flash lights ect. We reserve the right to correct the erroneous pictures and descriptions that are found to be incorrect.
8) All credit card transactions whether reversed or cancelled because of customer error maybe subject to re-stocking fee of $5.00. Please read about your Right to Withdraw
9) We ask for your patience during these unprecedented times, we are making every attempt to fill orders as soon as possible.
10) My transmission of this application/order form as an “electronic record” containing my “electronic signature,” as those terms are defined in applicable federal and/or state laws (excluding audio and video recordings), or my facsimile transmission of this application/order form containing a facsimile of my signature, shall be as effective, enforceable and valid as if a paper version of this application were delivered containing my original written signature.
Right of Withdrawal
You may cancel your custom firearm order up to 7 days after making the first deposit. After the 7th day you will be responsible for the final payment upon completion and if not received with-in 90 days thereafter the item on said order will be forfeited to Défions Arms LLC and re-sold at a later date. Only after the said item is sold shall we return the deposit less re-sale costs if any.
Firearm Returns
There are NO returns on firearms
Merchandise Returns
All returns must be new, unused, uninstalled, in original packaging and within 30 days of purchase. 30 days is strictly adhered to. All returns will be issued a gift certificate for the value paid for the product. If you choose you can request a 20% re-stocking fee and a credit card refund, any return without this request is automatically issued as a gift certificate. Just send the product back that meets these guidelines with our return form and a copy of the invoice (you can print a copy by logging into your account) and once it passes inspection it will be processed promptly.
NO SHIPMENTS/SALES TO CALIFORNIA, NEW YORK OR COOK COUNTY, IL.
Défions Arms WARRANTY
This Warranty is extended only to the original end-use purchaser of new Défions Arms firearms, and shall not be extended to any other person or transferee.
LIMITED LIFETIME WARRANTY:
This Warranty covers your new Défions Arms firearm against defects in materials and workmanship. This Warranty does NOT cover defects resulting from improper or unreasonable use or maintenance. This Warranty does NOT cover damage to the firearm caused by:
- Accidents, abuse, or misuse
- Barrel obstructions
- Failure to follow operating instructions
- Use of improper, reloaded or hand loaded ammunition
- Unauthorized repairs or adjustments, OTHER GUNSMITHS
- Modifications or alterations
- Normal wear and tear of any of the parts
Défions Arms LLC WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO ANY LOSS, EXPENSE, OR DAMAGES OTHER THAN TO REPAIR DEFECTS IN THE FIREARM OR REPLACE THE FIREARM) UNDER THIS WARRANTY.
Défions Arms LLC ASSUMES NO RESPONSIBILITY FOR PRODUCT MALFUNCTION OR FOR PHYSICAL INJURY OR PROPERTY DAMAGE RESULTING IN WHOLE OR IN PART FROM CRIMINAL OR NEGLIGENT USE OF THE PRODUCT.
THIS WARRANTY IS VOID IF THE FIREARM SERIAL NUMBER HAS BEEN REMOVED OR DEFACED.
The terms of this Warranty cannot be altered except in writing by an authorized officer of Défions Arms LLC.
IF A DEFECT IS DISCOVERED:
Défions Arms LLC, at its sole discretion, will repair the defect(s) or replace your firearm at no cost to you should you make a claim within the Limited Lifetime Warranty Period. Défions Arms LLC will keep the defective firearm should they opt to provide a replacement.
MAKING A WARRANTY CLAIM:
When you purchase your Défions Arms LLC firearm, you MUST keep a proof a purchase receipt in order to prove original ownership and Défions Arms LLC keeps records of all sold firearms:
Phone: 361-443-3605
Please keep your sales receipt for proof of the purchase date. Should Défions Arms LLC decide that it is necessary for you to return your firearm to our facility, the owner must prepay all shipping, insurance, and/or transportation charges. We will NOT accept COD shipments.
Legal Rights:
This Limited Lifetime Warranty gives you specific legal rights. These legal rights vary from state to state. Check with your state’s jurisdiction to see if the limitations apply to you.